Skip to content

MyDegreePath (Advisors) – Troubleshooting and Reporting Issues

MyDegreePath (Advisors) – Troubleshooting & Reporting

Jump to

Quick fixes to try first | Where to report: ARR vs OIT | What to include when you report | Academic Records Review (ARR) submission (records/content) | Access/permissions | Audit won’t run | Audit results look wrong (content) | Transfer/AP/IB credit is not applying | Exceptions not applying or needed | What-If audit seems off | Performance, loading, or printing | Privacy & FERPA reminders | Quick Links

Use this guide to fix common MyDegreePath (MDP) issues quickly and to route problems to the right place: the OIT Service Hub (technical) or the Academic Records Review (ARR) form (records/content). Planner is not enabled at this time.

Quick fixes to try first

  • Run a fresh audit after any change (registration, grades, transfer/test credit, exception).
  • Confirm the student’s program, minor/emphasis (if any), and catalog year are correct.
  • Use a current browser (Chrome/Edge). If a page won’t load: try a private/incognito window, then clear cache and cookies.
  • Sign out of inactive tabs; sign back in at my.ucmerced.edu → MyDegreePath.

Where to report: ARR vs OIT

Use Academic Records Review (ARR) when the issue is audit content or needs a records action:

  • Course isn’t applying to the correct requirement (major/minor/emphasis/GE/IE)
  • Transfer/AP/IB/test credit posted but not applying as expected
  • Catalog year alignment; program/minor/emphasis changes
  • Advisor needs an exception (major/emphasis/minor only), or an existing exception isn’t behaving
  • Degree requirement logic appears inconsistent with the Catalog

Use OIT Service Hub when the issue is technical (system access or behavior):

  • “Access denied,” role/permission errors
  • Error codes, blank pages, endless spinners, buttons not responding
  • Loading/performance or print failures across accounts/machines
  • SSO/campus-wide outages

If in doubt: submit an ARR. The Registrar team will re-route to OIT if it’s purely technical.

What to include when you report

OIT Service Hub ticket (technical)

  • Subject: [MDP] brief issue (e.g., “Can’t Sign In”)
  • Details: steps taken, page/button clicked, exact error text
  • Page URL
  • Environment: browser + version, date/time, private window tried, cache cleared.
  • Screenshot: show the error/section (avoid extra PII)

Academic Records Review (ARR) submission (records/content)

  • Student ID and term
  • What looks wrong: the requirement/block and the expected outcome
  • Evidence: catalog year/section; articulation/TES/ASSIST info if relevant
  • Attachments: audit PDF page or screenshot of the affected block (no SSNs, etc.)
  • Scope: one student per example
  • If requesting an exception: catalog wording, course(s), effective term, brief rationale

How to submit: follow the steps on this page or download the ARR – Advisor PDF guide.

Issue-specific playbook

Access/permissions

  • Verify you are signed in with your UC Merced account.
  • Open my.ucmerced.edu → MyDegreePath. If MyDegreePath is missing or access fails, file an OIT ticket.

Audit won’t run

  • Refresh; try a private window; run again.
  • Confirm the student has a declared program/minor/emphasis as expected.
  • If the issue persists, file an OIT ticket with the exact step and timestamp.

Audit results look wrong (content)

  • Re-run the audit; confirm catalog year and declared components (minor/emphasis).
  • If still wrong, submit an ARR with the affected block and expected outcome.

Transfer/AP/IB credit is not applying

  • Confirm the credit is posted to the record.
  • If posted but misapplying, submit an ARR with details.

Exceptions not applying or needed

  • Advisors may add exceptions for majors, emphases, and minors only.
  • GE exceptions are coordinated with Undergraduate Education (do not enter campus-level policy changes as MDP exceptions).
  • If behavior is incorrect after adding an exception, submit an ARR with a screenshot.

What-If audit seems off

  • Ensure a valid combination: program, catalog year, and any required emphasis/minor.
  • Verify expectations against the Catalog for the chosen year; if inconsistent, submit an ARR.

Performance, loading, or printing

  • Try a private window, close extra tabs, and re-run the audit.
  • For printing, use the audit’s Print icon; charts may render differently on paper.
  • Persistent slowness or print failures → submit an OIT ticket with date/time and browser info.

Privacy & FERPA reminders

  • Include only the minimum data needed (Student ID is sufficient; no SSN).
  • Use official channels (OIT Service Hub, ARR form); avoid email threads with student data.